Making a Complaint - Scottish Squash

Making a Complaint.

Our complaints process is designed to be a quick, simple and streamlined way to resolve issues early, locally and positively.

The process provides two opportunities to resolve complaints:

Frontline Resolution (Stage 1)
Investigation (Stage 2)

We aim to resolve the vast majority of complaints at frontline resolution stage.

Please use this form to tell us about your complaint. If you are not sure about something or have difficulties filling in this form, please phone us on 0131 374 2020.

Complaint Details

Please give details of your complaint *

Scottish Squash Service *

Where did the incident or event take place? *

When did the incident or event you are complaining about take place? *

How do you feel Scottish Squash can resolve your complaint? *

Details of the person making the complaint

Required fields are marked *

Title

First Name *

Surname *

Email *

Phone Number *

Member Club *

Scottish Squash will:

Use complaints data to identify the root cause of complaints
Act to reduce the risk of recurrence
Record the details of corrective action
Review complaints performance to improve service delivery

Our Commitment to You:

All comments and complaints, will be acknowledged within 3 working days.
We will endeavour to resolve the vast majority of comments and complaints within 5 working days.
We will endeavour to resolve any complaint requiring further investigation within 15 working days.
To view the full Scottish Squash customer complaints procedure, please click here.

Declaration

I would like Scottish Squash Limited (SSL) to consider my complaint.
I confirm all the information I have given is true and accurate to the best of my knowledge.

I understand that:

SSL will need to handle personal details about me to deal with my complaint effectively.
SSL may contact me to monitor the quality of the service provided.
The information I have supplied will be used for the purpose(s) for which I have provided it to SSL.

7 + 0 = ?Please prove that you are human by solving the equation *

Data Protection – At Scottish Squash, we take the security and privacy of your personal data very seriously. If you would like to know more or would like to understand your data protection rights, please take a look at our Data Protection Policy and Privacy Notices.